All returns must have prior authorization. Please call 1-877-898-8368 or e-mail us for a return authorization. All requests for returns must be made within 10 days. If we made an error in shipping you must contact us within 48 hours to get return authorization. We will ship the correct item(s) and authorize return shipping at our expense. All returns must be unused and in the original complete packaging. Please include a copy of the original invoice. All products must be in new, retail condition. No credit will be issued for items that cannot be re-sold. No credit will be issued unless products were shipped incorrectly or damaged during shipment.